Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how Velo Rehab LLC (“Velo Rehab,” “we,” “us”) collects, uses, and protects information from patients and customers who use our in-home medical equipment delivery, setup, and education services, including those who communicate with us by text message (SMS).

What Personal Information We Collect

We may collect the following information:

  • Name and contact details (phone number, email address, home or delivery address)
  • Delivery and service details, such as scheduled delivery dates, equipment delivered or picked up, and service notes
  • Communication records, including text messages, phone calls, and emails exchanged with our team
  • SMS consent records (when and how you agreed to receive text messages from us)

How We Use Personal Information

We use this information to:

  • Schedule, confirm, and coordinate equipment deliveries, setups, and pickups
  • Send service-related text messages, such as delivery confirmations, arrival notifications, and scheduling updates
  • Respond to your questions and provide customer support
  • Maintain accurate records of services provided
  • Comply with legal and regulatory obligations

Who Personal Information Is Shared With

We do not sell, rent, or trade your personal information. We may share information only with:

  • Service providers who help us operate our business (such as our telephone and messaging service provider), and only as needed to deliver our services
  • Healthcare providers or equipment suppliers involved in coordinating your equipment delivery, when applicable
  • Legal authorities when required by law

SMS consent is not shared with third parties. Your phone number and your consent to receive text messages from Velo Rehab are never sold, rented, or shared with third parties or affiliates for marketing or any other purpose.

Text Messaging (SMS)

If you have provided consent to receive text messages from Velo Rehab:

  • We will send service-related messages such as delivery scheduling, confirmations, technician arrival notifications, and customer care messages.
  • Message frequency varies based on your service activity.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the information below.
  • For full details, see our SMS Terms & Conditions.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Data is transmitted over secure connections and access is limited to authorized personnel.

Data Retention

We retain personal information for as long as needed to provide our services and meet legal and recordkeeping requirements, after which it is securely deleted.

Your Rights

You may request to view, correct, or delete your personal information at any time by emailing contact@velorehab.com or calling 385-329-9776. We will respond within 30 days.

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

Velo Rehab LLC
1387 W 1825 S, Logan, UT 84321
Phone: 385-329-9776
Email: contact@velorehab.com